PRIVACY POLICY
Who we are
Our website address is: https://www.clovemarketing.co.uk.
Clove Marketing respects your privacy and is committed to protecting your personal data. This privacy policy sets out how we collect, use and protect your personal data and tells you about your privacy rights and how the law protects you.
If you have any questions about this privacy policy or our privacy practices, please contact us in the following ways:
Email: hello@clovemarketing.co.uk
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
We keep this policy under regular review and we may change this policy from time to time by updating this page. This policy was last updated on 1st June 2020.
What personal data do we collect, and why we collect it
We may collect, use and store different kinds of personal data about you as follows:
- Identity Data including first name, last name and social media usernames.
- Contact Data including telephone number, email address and a billing address.
- Technical Data including internet protocol (IP) address, browser type and versions, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
How your personal data is collected
Direct Interactions
You may provide us with your Identity Data or Contact Data by corresponding with us by phone, and email or otherwise. This includes personal data you provide when you complete the contact form on our website, give us feedback or contact us.
Automated Interactions
When you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. Please see our cookie policy below for further details.
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Where we need to perform the contract we are about to enter into or have entered into with you.
- Where it is necessary for our legitimate interests.
- Where we need to comply with a legal obligation.
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- To perform the contract for our services with you
- To manage payments, fees and charges and collect and recover money owed to us
- To administer and protect our business and this website
- To use data analytics to improve our website, products/services, marketing, customer relationships and experience.
Comments
When visitors leave comments on this website we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue. All users can see, edit, or delete their personal information at any time. Website administrators can also see and edit that information.
Your right to opt out
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us at hello@clovemarketing.co.uk
Data Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal data we collect.
Cookies
Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.
You can find more information about cookies at:
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for 30 days.
Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. These include:
- Strictly necessary cookies
These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website.
- Performance cookies
These cookies collect information about how visitors use our website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
- Functionality cookies
These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences.
- Targeting cookies
These cookies record your visit to our website, the pages you have visited and the links you have followed. By using our website, you agree that we can place these type of cookies on your device.
Embedded content and links to other websites
Our website may contain links to third-party websites, plug-ins, and applications. However, once you have used these links to leave our site, you should note that we do not have any control over third-party websites and are not responsible for their privacy statements. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. Please refer to the privacy statement applicable to the website in question.
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Data retention
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
Your legal rights to your data
Under the General Data Protection Regulations (GDPR), you have a number of rights that you can exercise in certain circumstances. Where those circumstances are established, you may have the right to:
- Ask for access to your personal information and other supplementary information;
- Ask for correction of mistakes in your data or to supplement information we hold on you;
- Ask for your personal information to be erased;
- Receive a copy of the personal information you have provided or have this information sent to a third party;
- Object at any time to processing of your personal information for direct marketing;
- Object to the continued processing of your personal information;
- Restrict our processing of your personal information.
If you want to exercise any of these rights, or for any further enquiries, please contact hello@clovemarketing.co.uk. If you want more information about your rights under GDPR please see the Guidance from the Information Commissioners Office on Individual’s rights under the GDPR.
